My card was lost or stolen, how do I report it and request a new card?

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You can report your card as lost or stolen through the app or website by going to your account settings, then Debit Card Management. Then, click the “Report a Lost/Stolen Card” panel to answer a few questions about your lost card, deactivate the lost card, and have a new one sent. 

You can also call (833) 635-6295 to report your card as lost/stolen using our automated system. Be prepared to answer a few security questions and follow the prompts. The automated system will list your mailing address on file, and if that address is correct, we will automatically send you a replacement debit card. If your mailing address is not correct, you will need to reach out to our Support Team for assistance in updating your mailing address and getting a replacement debit card.

If you need us, we’re available to help over the phone at (800) 683-8529 from 6am-6pm PST Monday-Friday, and from 8am-4pm PST Saturday & Sunday.

 

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