Activating your debit card and changing your PIN

Follow

To activate your debit card or change your PIN, please call (833) 635-6295.

To activate your card, select 1 to hear options relating to your account. Then, follow the steps below:

  1. Press 2
  2. Enter your 16 digit card number followed by the pound (#) symbol
  3. Enter your 3 digit security code found on the back of your card
  4. Enter your date of birth in the following format (mmddyy)
  5. Enter the 4 digit number you would like to use as your PIN
  6. Press 1 to confirm the PIN is correct, or 2 to enter a different PIN

Congratulations, your card is now active!

To change your PIN, select 1 to hear options relating to your account. Then, follow the steps below:

  1. Press 2
  2. Enter your 16 digit card number followed by the pound (#) symbol
  3. Press 1
  4. Enter your 3 digit security code found on the back of your card
  5. Enter the last 4 digits of your social security number.
  6. Enter your 5 digit zip code
  7. Enter the 4 digit number you would like to use as your PIN
  8. Press 1 to confirm the PIN is correct, or 2 to enter a different PIN.

Well done, your PIN is now updated!

Have more questions? Submit a request

Comments