Can I set up a Trusted Contact?


What is a Trusted Contact?

A trusted contact is someone who you authorize us to reach out to if we are unable to reach you or are concerned you are being financially exploited. For example, we may notice transactions that are unusual based on your past account history.

What is a Trusted Contact used for?

A trusted contact is an additional layer of protection that can benefit anyone, regardless of age.


How is a Trusted Contact different from a POA?

A Trusted Contact is not the same as a power of attorney. A power of attorney (POA) gives someone else the authority to make final decisions for you, either right away or if you become incapacitated. A trusted contact does not and will not ever have this authority. However, a Trusted Contact is someone else we can reach out to, other than a POA, if we have concerns about you or your account and are unable to reach you. A Trusted Contact cannot make changes to your account. Naming a Trusted Contact doesn’t give that person authority over your account or the ability to see balances or make changes.


Who can be a Trusted Contact?

A Trusted Contact should be a trusted adult with no financial interest in your accounts. Typically, this is a close friend, family member or caregiver. You aren’t required to name a Trusted Contact; however, we recommend it. You can change your Trusted Contact whenever you want.

Is a Trusted Contact a Beneficiary?

No. A Trusted Contact is not a beneficiary for your account.

How do I add a Trusted Contact?

To add a Trusted Contact, Log In to your Account on a web browser, go to Settings and select Trusted Contacts under the Preferences section.

What else do I need to know?

By designating a Trusted Contact, you authorize Aspiration Financial, LLC to contact the Trusted Contact person and disclose information about your account to address possible financial exploitation, to confirm the specifics of your current contact information, health status, or the identity of any legal guardian, executor, trustee or holder of a power of attorney, or as otherwise permitted by FINRA Rule 2165.