Common check rejection reasons, and what to do

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Bridget
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Common check rejection reasons, and what to do

 

Rejection Reasons What to do next
- Endorsement is missing/incomplete,
- Amount doesn’t match the amount entered in the system,
- Image was unreadable		 Fix the issue mentioned in the rejection email and resubmit for mobile deposit.
- Payable to a business, multiple parties, or another name than your own
- Altered, or amount on written line isn’t equal to numerical amount in box,
-Screen Image/echeck, damaged or expired		 Ask for a brand new check that meets our guidelines for deposit, then submit the new item for mobile deposit.
- Cannot be processed We are not able to accept this item for deposit, and the customer support team doesn’t have additional information about this. Reach out to the issuer of the check for more information. 

 

Please note these are common rejections, not all. Checks may be rejected for other reasons not listed above. Refer to the email you received for more information.

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