We emailed you regarding your check rejection. This guide references what to do next based on information in the email you received:
Endorsement is missing/incomplete,
Amount doesn’t match the amount entered in the system, or
Image was unreadable
- Fix the issue mentioned in the rejection email and resubmit for mobile deposit.
Payable to a business, multiple parties, or another name than your own
Altered, or amount on written line isn’t equal to numerical amount in box, or Screen Image/echeck, damaged or expired
- Ask for a brand new check that meets our guidelines for deposit, then submit the new item for mobile deposit.
Cannot be processed
- We are not able to accept this item for deposit, and the customer support team doesn’t have additional information about this. Reach out to the issuer of the check for more information.
Please note these are common rejections, not all. Checks may be rejected for other reasons not listed above. Refer to the email you received for more information.
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