How can I stop an ACH payment to a merchant?
The best way to stop a planned ACH payment to a merchant is to contact them directly to unsubscribe or cancel the service associated with the payment.
If you have previously provided your account and routing number to a merchant, and later notified the merchant that you have revoked authority to continue billing you, we may be able to place a stop payment request on your behalf, for up to 6 months. If after 6 months the merchant is still attempting to bill you, you’ll have to submit a new request.
In order to attempt to stop an ACH Payment, Aspiration needs:
- At least 3 business days of notice before the scheduled payment date
- Written evidence that you have revoked authorization for the merchant to bill you (this can be a copy of an email such as a subscription cancellation request, termination of service notice, or revocation of authorization).
- The exact amount of the transaction you wish to stop
So that we can best assist you, please send an email to support@aspiration.com at least 3 business days before the scheduled transaction. Include in your email:
- The billing date of the payment(s) you want to stop
- The amount of the payment(s) you want to stop
- The number and frequency of payments you want to stop (for example, one payment or up to 6 monthly payments)
- The name of the merchant/company
We will reply with a secure link to upload your revocation of authorization before the scheduled payment date.
If it’s within 3 business days of the payment you wish to stop, and we are not able to prevent the transaction from completing, we can help you dispute the transaction.
Comments