For New Accounts:
- As soon as you fund your new account, we will automatically send your card in the mail
- Keep an eye out for a plain white envelope with our logo within 14 days
- You can use your virtual card immediately once your account is funded, and can activate your physical card after it arrives.
Replacement Cards:
- We automatically mail you a physical card when yours is getting close to the expiration date. To ensure timely delivery, please help us by keeping your mailing address and personal information up to date.
- Report your card lost or stolen. This will lock your current card and trigger a new card to be ordered to your address on file.
- Reissue a damaged card. This will order a replacement with the same card info, in case your stripe or chip become damaged. Do not use this option if your card is compromised.
- Cards take several days to print and ship. You can track recently mailed card status in-app. You can also report that a card never arrived in-app after the expected arrival date has passed. To inquire on the status of a mailed card, please email us and include your mailing address.
- For virtual card replacement, if you do not see an in app option to issue a card, Please email us if your card is expired and call us if you're having problems with transactions.
If you have trouble ordering a replacement or see an on-screen message to contact support, please take a screenshot of what you see, and include that in an email to us along with any personal information you were trying to update at the time you encountered the issue. For address changes, please indicate whether this is a permanent address change, a mailing address change, or both.
Basic shipping for new and replacement cards is free. If you would like to pay to expedite the shipping process, you can refer to the fees and include this in your email. Keep in mind that you can use your virtual card while you wait for your physical card.
Comments