If your physical card was lost or stolen, you can report this in the app.
- This will immediately deactivate your existing card and order a replacement for you at no charge. You can use your virtual card while waiting for your physical card to arrive.
If your card is damaged, we can send you a replacement.
- You can continue to use the damaged card while you wait for the replacement to arrive, or use your virtual card.
From the Mobile or Web App:
- Sign in to your account
- Tap "My Cards"
- Tap your physical card
- Tap Report Card as Damaged, Lost or Stolen
- Fill in the prompts then tap Order my Replacement Card.
If you're not able to follow these steps, or need to report an unrecognized settled transaction, please contact us. Please make sure your mailing address is up to date before ordering a replacement card, and include your mailing address in your email if reaching out to support about this issue.
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