My card was lost or stolen, how do I report it and request a new card?

Request replacement cards via the mobile or web app

If your physical card was lost or stolen

• This will immediately deactivate your existing card and order a replacement for you at no charge. You can use your virtual card while waiting for your physical card to arrive.

If your card is damaged

•  You can continue to use the damaged card while you wait for the replacement to arrive, or use your virtual card. 

For all card replacement requests

1. Sign in to your account on the mobile or web app.
2. Tap My Cards, and select your physical card.
3. Tap Report Card as Damaged, Lost or Stolen.
4. Fill in the prompts to verify your information.
5. Tap Order my Replacement Card.

Note: If you see a card shipped tile, you will not be able to follow the instructions above. Instead, wait until the expected arrival date on the shipped tile has passed, then click to report that it did not arrive. This will walk you through the process to verify your address and order another card.
 

Additional Information:

• We automatically mail a replacement physical card to the address on file when yours is expiring. If you will be traveling and would like to replace an expiring physical card sooner, use the option for reporting the card damaged, so that you can continue to use your existing card while we send a replacement.
• If you're having problems logging in, please reference these troubleshooting steps. 
• If you have problems verifying your information or updating an address, send us an email explaining where you are getting stuck. Include the address you're trying to update, whether it's a permanent or mailing address, and a screenshot of any error messages you see.
• If you need to report an unrecognized settled transaction, please freeze your card, and contact us.