I never received my debit card - what do I do?

Sign in using the mobile or web app.

• If you see a tile about your card shipment

  • Wait until the date on the tile passes for your card to arrive.

  • Tap on the tile after the expected arrival date to verify your address and place another order.

• If you do not see a tile about card shipping

  • We will email you when we are about to replace an expiring physical card.

  • If your card is Lost, Stolen or Damaged, navigate to My Cards in the app, tap on your Physical card and follow the prompts to report the issue, verify your address, and place a card order.

• If your account has never been funded

  • If you cannot use either method above, your account may be unfunded ($0 balance). 

  • Add funds, or contact support if you need a physical card in order to fund your account at an ATM.

If you have a Virtual card, you can use this while waiting for a physical card. Navigate to My Cards and tap on your Virtual card to reveal the numbers or add to your mobile wallet.

If you run into any problems, email us. Be sure to include your address in your email. Include screenshots of any error messages you see on the screen.