If you are ever unsure if you are speaking to an authorized representative, especially if you received a phone call from someone claiming to be an employee or business associate requesting personal information or verification codes, hang up and immediately call us at (800) 683-8529
How we communicate with customers:
If we need to contact you, we'll do so through:
- Push notification
- Physical mail
- Unless you have requested a phone call, it is extremely rare that we will call you.
What we do and do NOT ask:
We will NEVER ask you for code by text message or email.
Keep in mind that when you call us at (800) 683-8529, need to verify your identity before we can discuss sensitive account information. To verify you, we might ask questions, and send a code for you to read back to us over the phone. This is the only time we will ever ask for a code over the phone.
We will never ask you to verify or confirm via email or a phone call:
- Full Social Security Number
- Full account number
- More than 4 digits of your credit /debit card
- 3 digit security code (located on the back of the debit card)
- Your PIN
- Your password
We will never ask you to confirm or provide any personal information in an unsolicited text.
If you receive an unsolicited text message or a phone call that appears suspicious, do not respond to the inquiry and instead notify us immediately.
More information on scams:
U.S Federal Trade Commission
https://www.ftc.gov/faq/consumer-protection/avoiding-scams-rip-offs
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