Try these steps if you have problems attempting to sign in to your GreenFi application or account:
Sign In Details
- Double check that you entered the correct email with no typos.
- Double check that you entered the correct password.
- If using a saved password, check your saved password in your device to ensure it's up to date.
- Try resetting your password.
- If shown a screen asking you to identify all matching objects, pay close attention and take your time. Failing to identify the correct objects on the screen will prevent login.
Device Issues
- If you are having problems on the mobile app, try using the web app or another device you trust.
- Try restarting your device and completing any outstanding software updates.
- Try updating the GreenFi App.
- Toggle your phone's WiFi setting.
Network Issues
- If using a VPN, turn it off as this could block login for security reasons.
- Make sure you are on a strong secure connection. For security reasons, a weak signal or unsecured network connection could block login.
- If you're traveling abroad, check our blocked countries list.
If none of these steps resolve your concern, please reach out to support@greenfi.com or call us during business hours. If you need to change your email address, please call us.
Comments