If your physical card is damaged
- Navigate to My Cards in the mobile or web app
- Tap or Click your Physical card, and follow the prompts to report your card damaged.
- This process will verify your mailing address, and request a new card.
- Your existing card, if active, will remain active through the replacement process.
If you run into any problems, take a screenshot of what you see on the screen, and include this along with your current mailing address in your email to support@greenfi.com.
If your physical card is frozen
- If you froze your card, but the card is secure, follow these steps to unfreeze it.
- If you need to report it lost or stolen, navigate to your Physical card under My Cards, and follow the prompts to report this to secure your compromised card and request a replacement.
- If GreenFi froze your card or declined a transaction, check for a text message, push notification or email from GreenFi regarding an additional security step or security concern. Follow the steps in the message if applicable, or contact us by phone during business hours for additional help.
We automatically replace physical cards before expiration, but you can use the process above if you need one sooner. If you would like to expedite your card order for a fee, please contact support and include that information in your email.
Virtual card issues
- Mobile Wallet troubleshooting
- Use with Third Party apps
- Virtual cards Declining outside of a Wallet/Third party app: Call us to troubleshoot transactions.
- Expired Virtual cards: Email us if you don't see an option to replace under My Cards in the app.
If you're not sure what's wrong, please contact us with a detailed description of your question or concern, along with any other information about any transactions in question.
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